The locally designed and built VLocity fleet has marked a major milestone, clocking up 15 years of service and over 370 million kilometres travelled. Read more
Over the course of her career, Amy Lezala has brought a systems approach to rail engineering, one that will be useful as rail confronts its sustainable future.
Bombardier Transportation Australia has had a solid year in spite of the pandemic, thanks largely to their commitment to local manufacturing. Rail Express speaks to ANZ President, Wendy McMillan.
Work on the North East Rail Line will be complete in mid-2021, well ahead of their original completion date. Read more
New VLocity trains are now in service on Victoria’s regional network.
The nine new trains join the existing fleet and are an upgrade on the original design which has been carrying passengers throughout the state since the first cars entered service in 2005. Read more
Two leading participants in the Women’s Professional Network (WPN) program are Kamakshi Rambhatla and Sharon Davis. From differing backgrounds, both attested to the value of the program in bringing together employees and creating opportunities for growth.
Rambhatla joined Bombardier Australia in 2011 as an electrical engineer after holding roles as a software engineer at General Electric and before that for a company that made simulators for aircrafts for the Indian Airforce. Taking on the role of Testing and Commissioning Engineer in 2017, Rambhatla has worked on Bombardier’s VLocity trains, the Melbourne LRVs and Adelaide trains.
For Davis, working at Bombardier was an opportunity for her to re-enter the workforce after having children. Starting out in marketing and communications, for the past six years Davis has filled the role of HR business partner. In addition to roles on the Melbourne and Adelaide fleet, Davis also worked on the Rail Systems Alliance project.
Both were involved in the Women’s Professional Network and found the connections enabled them to expand their skills to new areas.
“WPN has given me an opportunity to interact and work with some exceptionally talented people I would have never crossed paths with otherwise,” said Rambhatla. “Such platforms encourages one to explore one’s interests and passions along with broadening one’s network, learning new skills and sharpen existing skills along the way.”
Davis explained that the WPN led her to work outside of her specific area and in her case began working on bids as well as strategies to grow the pipeline of women.
“Diversity and inclusion is often considered the domain of human resources. But for diversity and inclusion to thrive, people managers at all levels of the organisation need to own it and walk the talk, from the very point of job design.
“More recently there has been the opportunity to review the impacts of the COVID-19 pandemic and the flow on to redesigning wellness programs across the business,” said Davis.
With training and development selected by the members of the WPN as the highest priority, both Rambhatla and Davis has been involved in passing on skills and knowledge.
“It was my privilege to host interns in the testing & commissioning department and for the WPN program at BT,” said Rambhatla.
“It was immensely satisfying to mentor interns from under-graduate, post graduate and professional development programs and give them an in-sight into of how things are done in the ‘real world’. It was gratifying to know that the students felt a sense of accomplishment at the end of their internship, knowing well, that their contribution was valued and was being used.”
With these experiences so far, Davis has been able to broaden the impact of the WPN to beyond Bombardier by working with the ARA and St Kilda Gatehouse.“The way we operate as a company and contribute to the communities in which we work are key drivers of the change effort,” she said.
As Rambhatla highlights, the rewards have been both personal and professional.
“If I can through my presence or interaction, inspire students or fellow women to consider a career in rail, I would love to be part of that journey – their journey.”
Bombardier’s efforts in Australia to grow and maintain diversity within its workforce are at the core of what makes a successful rail business today.
In late September, a milestone was reached at Bombardier Transportation Australia. The date marked 12 months since the launch of the Women’s Professional Network (WPN), an internal empowerment group for the women employed at Bombardier’s sites around Australia. To mark the occasion, a photo taken earlier in 2020 was published on the manufacturer’s social media sites showing the Melbourne base WPN members, and a few male staff, standing in front of a newly built VLocity train set at the manufacturer’s Dandenong facility.
Demonstrating the commitment to diversity from the top down, standing at the front of the group were Victoria’s Minister for Women and Prevention of Family Violence, Gabrielle Williams, Australasian Railway Association (ARA) CEO Caroline Wilkie, ARA Chair Danny Broad, CEO of the St Kilda Gatehouse, Stacey Aslangul, and president of Bombardier Transportation Australia and New Zealand Wendy McMillan.
“Diversity has many faces but the WPN is a shining example of grass roots work that is being done in our business to help lift our female colleagues in their work with Bombardier Transportation,” McMillan said to acknowledge the project’s milestone.
The significance of having a leader like McMillan is not lost on Rahul Kumar, head of human resources Australia, New Zealand and Southeast Asia at Bombardier.
“It starts from the top. Most of the diversity and inclusion initiatives have to be top driven, so the leadership buy in is key for us and we’re very lucky to have Wendy as president.”
Kumar has been part of a core team that has been leading a push on diversity and inclusion at Bombardier in Australia. Avoiding large, complex projects that lose momentum and fail to be implemented, Kumar has focused on grassroots initiatives such as the WPN that can be sustained over a long period.
“If we’re going to be focussing on diversity, let’s bring women together. Most of the work is done outside of HR by testing and commissioning engineer Kamakshi Rambhatla. What started as just an effort of getting women together has now resulted in mentoring programs, we’ve had workshops being run by local speakers and we’ve had our local member for Dandenong and the Minister for Women, Minister for Prevention of Family Violence and Minister for Aboriginal Affairs Gabrielle Williams come and address them.”
In the 12 months since its launch the WPN has not only improved the careers of those involved and connected women from Bombardier’s sites across Australia but has inspired a movement of sorts with other WPNs being born in Southeast Asia and India. Today, over 20 mentoring groups run under the WPN banner, and an award and recognition program highlights those who have gone above and beyond.
“We now get 20-30 nominations consistently every month,” said Kumar. “At the start, we had to go and ask, ‘Do you want to nominate someone?’ Now it’s changing from a pull to a push system.”
While the program has driven engagement internally, Kumar is aware of the challenges of attracting not only women, but young people, and people from a variety of cultural backgrounds to the rail industry. However, this has not dissuaded Kumar from trying.
“Everyone keeps telling us we don’t have female graduates, we can’t find females in shop floor roles, we can’t find tradeswomen. It’s a reality too, and it’s not easy to find if you advertise, but we said, ‘Are we going to stop at this problem or are we going to find a way?’”
In addition to the traditional pathways into a manufacturing career such as apprenticeships and graduate programs that Bombardier offers, development plans were put in place to provide pathways for those who maybe not have been able to access the same training and education opportunities or who did not come from a traditional rail background.
One of these was TRANSIT. Set up by the Level Crossing Removal Authority (LXRA), the initiative highlights potential rail careers to those from other sectors that were in decline, in particular the automotive sector. Also, in collaboration with LXRA, Bombardier partnered on GROW, which seeks to introduce people from marginalised or disadvantaged backgrounds – including asylum seekers, refugees and Aboriginal and Torres Strait Islander people – to training and employment opportunities in the transport and construction industries. A third program that Kumar invested in is the Overseas-Qualified Professionals program, run by Melbourne Polytechnic, which provides a pathway for those with international qualifications to have their training recognised in Australia.
“In a conventional world, individuals from these programs would have found it difficult to get through because they either didn’t have the skills, the background, or the education,” said Kumar. “We have broken those barriers; they prove themselves during internship programs and they considered against any open position in Bombardier.
“We focused on these unconventional ways of getting talent in and once they’re in, then we make sure that they have a buddy and a mentor to put them on the journey.” Most of our OQP employees are doing a fantastic job, said Kumar.
These approaches are leading to success at Bombardier, with the female workforce introduced to manufacturing roles working on the Dandenong shop floor, another first in Bombardier’s long history at the site. There are six women working in various roles currently, and recently, two more female electricians have been selected to join the manufacturing workforce. A similar very structured approach is being followed in our services site in West Melbourne, where we now have four female employees in shop floor roles.
“Now we are starting to see cycles building, so all those efforts now are seeing fruition after a two-year journey,” said Kumar.
A now common element of corporate reporting is metrics which measure diversity. Often measured at the board level, these metrics can also be across a company as a whole. For Bombardier, the company globally tracks the number of women in management roles.
Beneath these headline figures, Kumar points out, is a focus on ensuring there is a pipeline of diverse expertise, and not only based on gender. In addition, diversity is not always captured in clear percentage figures.
“What we have done locally is look at how many women we have in succession plans to leadership because we always need to invest and ask if we have that pipeline of talent. Then we also look at diverse nationalities. This is a hard one to track in a place like Australia. For example, I myself came from India and I moved here in 2004. So, when I put my application down now what do I call myself, an Australian with an Indian background? I would not because I have got an Australian passport, I am Australian. We have done informal mapping, and in Dandenong itself we have over 30 different nationalities represented in some shape or form.”
Another focus is ensuring that the diversity is spread throughout the business, and not only in roles that are traditionally associated with a gender or cultural background.
“Sometimes there are good numbers on diversity but that 10 per cent or 20 per cent figure is skewed because a chunk of it is getting picked up by these traditional functions. In Australia, we are focusing on where we struggle, and that is in what we call conventional rail roles, and that’s building trains, maintaining them and also rail signalling,” said Kumar.
The final area that goes beyond a simple statistic is the retention rate. A diverse hiring policy is no use if the staff come and go through a revolving door, so Bombardier is looking closely at the reasons for a person leaving the organisation to see where it can do better.
“Most people will say I’m going to a new company for career progression but why could we not provide those avenues internally? We will track that to gather that information and then try and make some initiatives to bridge those gaps,” said Kumar.
THE VALUE OF A DIVERSE ORGANISATION
While academic research has proven that diverse organisations are more productive and profitable, as Kumar points out, for an organisation like Bombardier the value of inclusion is self-evident. With products and services operating in over 60 countries and approximately 36,000 employees, working across cultural boundaries is essential.
“Having a workforce that’s inclusive is the cornerstone of delivering projects, that’s how we survive.”
For example, the high capacity signalling system for the Metro Tunnel Project in Melbourne that Bombardier is delivering as part of the Rail Systems Alliance, brings together Australia and Thailand based teams along with other sites around the world. Similarly, the locally designed New Generation Rollingstock for the South East Queensland network are a collaboration between Bombardier teams in Australia and India.
“If we are not a diverse and inclusive organisation, we will start to see it in our delivery, in our products in the way they’re made and developed,” said Kumar.
In 2021, Bombardier will be doubling down on these efforts in Australia with the introduction of a hiring process that is blind to gender, sexuality, religion, marital status, and age, to remove any forms of unconscious bias.
“We are almost ready with a standard format,” said Kumar. “When CVs come in, they come in all fancy shapes and forms, some have got a vision statement, some have got objectives, so we’re going to remove that. We’re going to standardise our format. We’re going to say if someone is interested in Bombardier we want you to put your inputs into these broad categories and we don’t want your name, we don’t want your sexual orientation, religious beliefs, whether you’re married or not, your date of birth and also any reference to your gender.”
While such company-wide efforts are making a difference, as Kumar points out, there are stories every day that showcase why it is always important to keep a focus on diversity and inclusion within rail.
“In 2019, one of the graduates from the GROW community was telling me that he was the first in line from his whole family to ever get into a professional job. He had a double degree in engineering but was working part time as a home removalist. There was a graduate position coming up and I got a call from our LXRA contact saying you should have a look at this young engineering graduate. I said, ‘Not a problem, we will put him through the process.’ Now that guy is doing a fantastic job based in our West Melbourne site.”
With all of the New Generation Rollingstock now in passenger service, Bombardier is now ensuring the fleet’s service, safety, and reliability from its base in Wulkuraka.
With the purchase of the New Generation Rollingstock (NGR), Queensland made the largest ever single investment in public transport in the state’s history. Not only did this introduce new rollingstock, but brought rail in Queensland back to where it all began, in Ipswich.
The QTECTIC consortium – of which Bombardier Transportation (BT) is a member – is delivering the NGR program and has constructed a purpose-built maintenance facility at Wulkuraka, west of Ipswich.
For decades, Ipswich was the centre of rail construction, maintenance and technology in Queensland. Over 150 years ago, the very first train to run in Queensland steamed through Wulkuraka on its way from North Ipswich to Grandchester, just west of Ipswich.
Fast forward to December 2015 and the Wulkuraka Maintenance Centre was handed over to Bombardier to receive the first NGR train in February 2016 for early testing. The depot completion then occurred in June 2016, a major milestone for the project. The first three trains were accepted in October-November 2017. By December the first three trains were in passenger service. At the end of 2019, the final train in the 75-strong fleet had arrived and was accepted into passenger service. This marked a key turning point for the facility, as it now became solely focused on ensuring the modern trains meet and exceed the ongoing performance to ensure the travelling public enjoy safe, reliable and clean trains all while providing passenger comfort.
To meet this challenge, Bombardier Transportation recently brought on Ben Wagener, an experienced rail manager with a safety-first mindset in alignment with Bombardier’s ethos, as general manager on the QNGR program. Having most recently managed maintenance in NSW for Aurizon, Wagener saw the opportunity for a new challenge.
“Bombardier Transportation is a global leader in rail and rollingstock and I was very keen to be a part of a place where safety of all personnel is a key part of the maintenance philosophy. I also wanted to leverage the latest vehicle technology at the purpose built Wulkuraka facility to assist in delivering infrastructure critical to the people of Queensland,” said Wagener.
“Being part of a public-private partnership (PPP) creates a new dynamic for me and a project like this brings challenges and opportunities. There are multiple stakeholders such as delivery consortium QTECTIC, the Queensland Department of Transport and Main Roads, our union partners at the RTBU and AMWU, and of course our subcontractors. I also have previous relationships within Queensland Rail which I was keen to reignite. So, this is a really interesting place to be as there is a diversity of equally valuable views around the table,” said Wagener.
“The opportunity opens new pathways into executive management and, having studied my MBA, it was simply an offer I could not refuse.”
Getting performance levels to meet goals is a key outcome of any maintenance contract, and with Bombardier contracted to deliver maintenance to 2045, having an innovative rail maintenance centre sets the team up for success.
“Everything is safety focused. All of the kit and facility is new, there are less hazards and legacy infrastructure to deal with, and the movement of vehicles is easy due to the size of the facility. This should also eliminate many depot capacity constraints,” said Wagener.
“Ultimately, if you have the right tools and right equipment in the right location, you will have a quality outcome. We are here for the long haul in Queensland, so our goal is to always keep our people safe and delight our customers and
the commuting public.”
Of course, early teething issues have had to be overcome, but the opportunity to work on advanced pieces of rollingstock that are critical for the state’s growth has motivated Wagener’s team.
“The team is working on world class technology. It’s exciting to be involved in this, using enhanced metrics and computerised processes,” said Wagener. “I’m focused on building this sense of camaraderie among the team around our shared purpose for the people of Queensland. Having a place that people are proud to work at drives efficiency in our processes.”
The access to the latest fleet performance data generated by the locally designed trains has informed maintenance practices so far.
“There is an opportunity to align asset management standard 55001, sustainability, and the maintenance required on some of the new technology,” said Wagener.
While the maintenance of the NGR fleet presents new opportunities, it is supported by Bombardier’s knowledge and experience when it comes to the maintenance and servicing of rollingstock.
Wagener’s team in Queensland share relationships with key Bombardier suppliers and systems that are deployed on other Bombardier fleets around Australia and internationally.
“We very much work as a team and we draw insights and processes from other locations that can help us at a new facility like we have at Wulkuraka and outstations,” said Wagener. “Further to this, we have a baseline of standard processes and procedures across the services business and support from multiple projects not only around the nation, but the globe.”
These common systems and processes provide the backbone for Bombardier’s ongoing commitment to Queensland’s transport and mobility.
“We are here for the long haul and the safe performance of these vehicles is a key priority. We are growing industry capacity through our work with the Rail Manufacturing CRC and have apprentices on site and we always want more. Building the next generation of rail workers for Queensland is important for our site and also BT more generally,” said Wagener.
This support of the industry also extends to contracts with local suppliers and subcontractors. The community is also invited to be involved with the project over the next 25 years as it becomes enmeshed in the Wulkuraka environment.
“We want to be sustainable centre of excellence and support this community and our people,” said Wagener.
As the population of Queensland grows and is concentrated in the south east region, the increase in rail network capacity engendered by the NGR will be reliant upon the continuation of a heritage of expertise at the Wulkuraka maintenance site.